Myconnect has always been a key part of the design of a sustainable MyCiTi service, and the myconnect system is being
introduced in phases. At the end of each phase the City tests and measures to ensure that lessons learnt in each phase
are implemented and the system refined to ensure that the customer benefits. When all the phases have been introduced,
in the not-too-distant future, the City will have catered for all the various users.

When a card is purchased, the customer gets two emergency tickets to use should you get stuck without value on the card.
These tickets substantially reduce the R22 activation cost. From the middle of February this year myconnect cards may be
handed in at any station and get back the R22 activation fee, provided you have kept your receipt.

Later this year a single-trip option will be available. This will benefit tourists and visitors to the City who may not want
to purchase a card.

For the irregular users of the MyCiTi service another benefit of the card is that the money on the card does not expire, so
money can be loaded onto the myconnect card to use at any time. This will cater for Capetonians who catch the bus
infrequently.  

The single-trip option and the concessions for regular users will also be available later this year. When buying in bulk each
trip will be cheaper, and there will be no banking charge for purchasing what is referred to as “transit products” –products developed for regular users.

Kobus Swanepoel
Manager Transport Information Centre (TIC)
IZINGA ACCESS (Pty) Ltd.

t: (021) 812 4597
f: (021) 812 4644

e:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
w: www.capetown.gov.za/transportinfo

MyCity Full System Update - view pdf